Your customers book on WhatsApp the way they'd talk to your counter.
COVAI Cars answers rental enquiries on WhatsApp at any hour, in your customer's language. It checks real availability and rates in your rental system and creates the booking there. Your team only steps in when it's needed.
Example conversation. Availability, rates and deposits come from your rental system and your policies.
How it works
A conversation, not a form.
Customers don't write in the order a booking form expects. They change dates, ask about the deposit halfway through, or switch language. COVAI Cars follows them and picks up exactly where they were.
They can change their mind
New dates, another pickup point, a bigger car. The assistant updates the booking details and carries on, without starting over or asking again for what it already knows.
They can ask anything on the way
Deposit, insurance, age requirements, office hours. It answers from your policies and returns to the booking at the point where the customer left it.
They write in their own language
English, Arabic, Russian, Spanish and more. The customer writes the way they normally would and gets an answer in the same language.
Why it's safe
The assistant talks. Your rental system decides.
Anything that affects your fleet or your money is checked against your own system, every time. The conversation is flexible. The booking rules are not.
What the assistant does
- Understands what the customer needs and asks only for what is missing.
- Answers questions from your own policies and information.
- Recommends suitable vehicles from what is actually available.
- Hands the conversation to your team when a request needs a person.
What your rental system does
- Provides availability and rates. Nothing is estimated or invented.
- Creates, changes and cancels bookings, only after the customer agrees.
- Applies your rules: locations, driver requirements, extras.
- Confirms each booking. The customer gets a booking number from your system.
If your system doesn't confirm a booking, the customer is never told it's booked.
Setup
Connected to the system you already use.
Your team keeps working in the same rental software. Bookings from WhatsApp appear there like any other booking.
Rental systems
What we need from you
- API access to your rental system
- Access to your WhatsApp Business account
- Your booking policies and rules
- One contact person for testing
Once access is in place, setup and testing take about two weeks. We handle the technical work.
See it working with your own fleet.
Send us a message and we'll show you COVAI Cars on WhatsApp, with your locations and your vehicles.
Message us on WhatsApp +39 331 217 9219